Customer satisfaction is extremely important to us. If you are not completely satisfied with your order, you may return most items sold by The Moon Machine for a refund or store credit. Returns must be received by The Moon Machine within 30 days of your order date to receive a refund.
Incorrect, Missing or Defective Items:
Contact us within 14 days of receiving your order to report a problem and to receive instructions.
The Moon Machine is not responsible for stolen packages. Please do your best to select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer. The customer assumes all liability for stolen packages verified delivered by the carrier with tracking information.
General Return Guidelines & Preparing Your Items(s) for Return Shipping:
All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at The Moon Machine in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%.
Please pack the items securely in a shipping box, such as the one we used to ship your order to you, so that your returns and their product packaging will not be damaged during the return shipment. We recommend shipping your return with an insured carrier and with a tracking number. The Moon Machine is not responsible for items lost or damaged during return shipping. We do not offer prepaid return shipping labels.
Original shipping charges are non-refundable. Free shipping promotions and other coupon offers/discounts will be deducted from your refund.
Any order received back as undeliverable will be processed as a return, minus all actual outbound and return shipping charges. We are unable to reship orders that are returned as undeliverable, a new order with the correct address will need to be placed.
To make a return, please send us an e-mail at firstname.lastname@example.org
Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card or Paypal. Please allow 10 business days (Monday-Friday) from the time your return is received at our warehouse for your refund to post. You will receive an return refund confirmation as soon as your refund has processed.